Here's a few testimonials from happy clients ...
“In my role as Factory Manager at Sealy since 2006, we have found SMA to be a very professional and quality orientated organization. Anthony and his team have always been very reliable and efficient and have provided a high standard of equipment to our company. SMA have always been prompt in dealing with breakdowns and ensured that operation continues to run at the same required output.”
Colin Deroos
Factory Manager
We at Qualitysleep have used the services of SMA for the past 5 years. We have found Anthony and his team very professional and prompt to service all our sewing machine needs. Anthony understands our business and is our only point of call when one of our machine goes down. We have tried many other sewing machine mechanic prior to Anthony however SMA’s level of knowledge and ability to go the extra mile to get production up and running again ( day or night ) is priceless.
Troy Garland
Managing Director
Sewing Machines Australia is a pleasure to deal with they are always professional and work efficiently to get our organisation up and running. They are always punctual and complete their work with the least disruption to our production. They will often go out of their way to help us out.
From ...
Theo Papageorgiou
Managing Director
Crown Posture Bedding
www.crownposture.com.au
Sewing Machines Australia have been in integral part of our operation here for nearly two years. During this time, their support, service and advice has been first rate. They have provided us with excellent break down support as well as preventative maintenance support for some time and I have found their reliability, speed and attention to detail to be excellent. They have provided efficient and cost effective solutions and I would have no hesitation in recommending them to others.
Greg Rayner
Queensland Operations Manager
PACIFIC BRANDS
36 McRoyle Street Wacol QLD 4076
Sleepmaker in Wacol have been working with Sewing Machines Australia for some time now. We find their service to be prompt, efficient and cost effective.
We have found that since we commenced a preventative maintenance program in conjunction with Anthony and his team our breakdown rate has reduced significantly.
We continue to work with Sewing Machines Australia and enjoy the benefits of their preventative maintenance program and quick response to breakdowns.
If you would like to discuss their service levels please feel free to contact me anytime.
Benjamin Pipe
Queensland Operations Manager
I was in the process of looking to purchase a new quilter for my business, and heard through the grapevine about Sewing Machines Australia. I contacted Anthony who came to have a look at our quilter. Anthony repaired our Emco 9000 Quilter which no other company could fix.
Anthony’s honesty and integrity and knowledge on quilting machines saved me a lot of money. I find Anthony and the team at Sewing Machines Australia deliver prompt service. They are always eager to help and share their knowledge and are a pleasure to deal with.
I would recommend them to anyone.
Kind regards
Eric Makiol
General Manager
We have been dealing with SMA for all of our sewing machine repair’s and spare part requirements for some time now.
All of the staff are very professional and knowledgeable with all of our equipment which makes repairs quick and efficient with less downtime.
SMA are our one stop shop for anything and everything sewing machine related and we highly recommend them.
Thanks team SMA from MM
Regards Jarad
Sewing Machines Australia has been servicing our industrial sewing machines for the past 12 years. The machines we currently have in production include flat sewers, overlockers, bar tackers, walking foot machines, binders and computerised sewing machines.
We are one of the largest Defence contractors in Australia and have approximately 75 machines within our facility.
Anthony has always done an outstanding job of servicing and maintaining our machines and his prompt service and reliability are credit to him.
His availability to service our machines at all hours of the day and night make Anthony a wonderful asset to us and as such he has been included in our Australian based preferred suppliers list.
Anthony has an outstanding working knowledge of sewing machines and their parts and we wouldn't have anyone else work on our machines.
We look forward to continuing our successful working relationship with Anthony both now and into the future.
Kind Regards,
STUART BRUCE
Managing Director
Combat Clothing Australia Pty Ltd
10 Windmill St, PO Box 1352
Southport Qld 4215
Ph: 07 5591 5316
Fax: 07 5591 5160
www.combatclothing.com.au
Sewing Machines Australia has been providing Prickers Vinyl & Canvas with quality parts and extensive knowledge via emails, phone calls and faxes for near on 7 years. Anthony and his staff are always willing to help in any way possible to help us get our machines back up and running. In the last 2 years we have contracted Sewing Machines Australia to site visit Cairns and service all 9 of our machines. Anthony has personally made the time to do this work himself and does a more than thorough job. He not only services the machines but ensures that our staff have a full understanding of how to use and maintain the machines they work on.
We thank you for your time help to date and without any hesitation we will continue to use your company in the future.
Regards,
FOR PICKERS VINYL & CANVAS - Mark Leitner
At all times we have found your team at Sewing Machines Australia to offer a highly professional service and we’d like to commend both yourself and Carol for your exceptional customer service and look forward to our continued association.
Judy, Peter & Dale Mitchell
Airlie Sail & Shade Solutions
Ullman Sails Whitsunday
1996 – 2006
Shades Structures Pacific, Shade Structures Birdair, Taiyo Membrane Corporation.
Position - Factory Manager
2007 – 2010
Copeland’s and Pickers
Position - Sales Manager
2010 – Present
B & J Canvas
Position – Operations/Business Development Manager
In 1996 and working for one of largest membrane structure/shade sail companies in the world, we needed a reliable source to supply and maintain our sewing and cutting equipment as downtime was not an option for us.
It was at this time that I met Anthony Pascoe, and found his services to be second to none.
Service calls were always attended to immediately and on occasions they would even supply us an equivalent machine if ours needed to be taken away for repair so our production could keep rolling.
Anthony continued supplying and maintaining all our sewing machines and accessories during this 10 year period even through his own company (and continue to do so) and always with outstanding service, competitive pricing and excellent turnaround on service/maintenance calls.
Due to the large range of products available including sewing machines, cutting equipment, scissors, parts and accessories, Sewing Machines Aust became our one stop shop for all this equipment and along with the friendly nature of the team whether it was Anthony, Carol or one of the experienced service staff, they became a household name within our company.
I have now known and worked with Anthony for approximately 15 years and have recommended and commissioned Sewing Machines Aust to supply and maintain our sewing needs with all the companies I have worked for since his company started and continue to receive the level of service I have always been accustomed too.
Dean Workman
Operations/Business Development Manager
Knowing Anthony for some 8 years has given me an in-depth insight to his character and work ethics. At no time (very rare) can i say that Anthony hasn't carried out his work 100% efficiency and thought processes for all parties. We have employed Anthony to consult for our company, as well as carry out repairs to mainstream machinery for our clients, and at times repairs to machinery that i would like to say is not within the mainstream with outstanding results for our clients.
On character and Trade i would recommend Anthony without hesitation.
Ashley Ruhle
Qld Manager
"16 months ago I purchased a K6 sewing machine from Anthony at Sewing Machines Australia for the specific purpose of repairing horse rugs. I am more than impressed with the performance of this machine and its reliability. The K6 has performed over and above expectations being a mobile sewing shop travelling throughout Qld and Northern NSW, the machine is constantly loaded in and out of a trailer (7x5) and setup on site at various events virtually every weekend, this machine has done a lot of miles on rough roads and has shown no sign of letting me down. Many of the horse rugs I repair are dirty, some very dirty and once again the K6 just ploughs on through, I believe it is virtually unstoppable and would recommend one to anyone wishing to push machines to their limits. The service I have received from Sewing Machine Australia is second to none prompt and courteous even when I phone up about silly matters they are only too happy to oblige ."
Kind Regards
Reg Weatherill
Rug Repairs By Reg
Ph 044 756 00 11
www.rugrepairsbyreg.com
We are pleased to say that Anthony Pascoe has been servicing and looking after our machines for the last 9 years. We have always found Anthony to be prompt in addressing a problem, always reliable when turning up for servicing or problem solving, and always offering advice on preventative maintenance.
We have found the charges for labour and parts to be fair and would have no hesitation in recommending him for work.
I may be contacted for further info if required,
Regards, Bruce.
Bruce Finlay Sails
Hamilton Island: 07 4946 8642
Office 07 4946 1858
Office fax 07 4948 3627
Mobile 0419 707 458
Tel: 0419 707 458
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.brucefinlaysails.com.au
Located at Abel Point Marina, Airlie Beach, Qld
PO Box 43, Airlie Beach, Qld 4802
Good afternoon Anthony,
Firstly thank you for flying down to Sydney and going through my Machine (RP5) very carefully on use and how to use it and avoid expensive repair bills.
The repair work was carried as per plan without any hindrance due to Anthony’s experience with the Machines and parts on the Standby if required; as there were number Sewing Mechanics attempted to repair the machine and failed.
I am more than satisfied with backup and after service form Sewing Machine Australia. This interaction has given me the confidence in dealing with Anthony and his company. HIGHLY reputable and recommended in repairing Buraschi Machines.
Thank you again.
Regards,
Sarkis Elias
Hi Anthony,
Just wanted to let you know I was very pleased with the effort and ability that Jake shows, not only in his manner towards his job but also in his ability to deal with the prisoners. His conduct and behaviour towards his job and the prisoners was well appreciated by myself and also the trade instructor in the textile shop.
Cheers
John
Industries Advisor
Woodford Correctional Centre
There are many books written about customer service and customer care these days and much written about the 'voice of customer' and how important this voice is for a good relationship between service provider and their customers.
Here in Cook Medical in Brisbane we are so fortunate to not only hear about those theories, but to have found in a partner who is demonstrating the excellence of customer service by living it: Sewing Machines Australia.
It was by far the best decision we have done when we have decided to ask SMA to take care of our Sewing Department in our Stents Production. With SMA we do not only have a knowledgeable and trustworthy service provider, but we have gotten the whole package including spare parts provision, technical service and advice as well as training and advice for the production staff.
SMA has taken a kind of ownership of our sewing machines that is from great benefit for our production and thanks to the excellent service from Anthony and his team did down time decrease and machine reliability and staff awareness increase.
Kind Regards
Ingolf Reinhardt
Maintenance Manager
